Support
FAQ
General Info
Q. I'm interested in one of your products. How can I get more information?
If you’d like more in-depth information, not present on our website, please contact us
Q. How can I get a key for FPRINT?
Since FPRINT is free, please contact us
Q. A frequently asked question surrounding your service
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
Q. A frequently asked question surrounding your service
A detailed answer to provide information about your business, build trust with potential clients, and help convince the visitor that you are a good fit for them.
Electronic Cash Registers
Q. Can I use a barcode reader connected directly to the ECR?
All new models are supporting barcode connection. The barcode reader have to be RS and you will need a special cable. Please contact your service provider.
Q. My ECR is unable to send the Z report to the tax server. What should I do?
Check the GPRS connection in test mode: GPRS test. If it prints that the GPRS test is OK, contact your service provider and ask them to check if there is a problem with the tax server. If the GPRS test fails, call your service provider and ask them to check if the SIM card is working.
Q. How to set up the date and clock of the ECR
Contact your service provider, only they are able to set up the clock of the device.
Q. I lost my user manual, how I can get it?
On the Support page you can find only the general manual for the device. Since models vary by country, for the exact manual for your ECR, please contact your service provider.
Thermal Printers
Q. How to print a self test?
Power up the printer, while holding the LF button for about 2 seconds.
Q. How to set up the date and time on the printer?
You can use FDInit_Clents – WinPPConfig.
Payment Terminals
Q. Which certificates does the BluePad family have?
We have PCI, EMV L1, EMV L2, and TQM certificates.
Q. What SDKs are you providing for your BluePad family and Audio readers?
We are providing iOS SDK, Android SDK, Windows Mobile SDK, Windows Phone SDK, and Windows Desktop SDK.
Q. Do you have any sample applications for your BluePad family and Audio readers?
Yes, all of our SDKs come with sample application with source code.
Q. How can we obtain the SDKs?
All the documentation and SDKs can be provided ONLY after signing an NDA.
Q. Which certificates do you have for the Audio readers?
For DRD-50 and DRD-10 we have EMV L1 and L2. For MRD-10 we are PCI PTS 3.x SRED compliant.
Barcode Scanner
Q. The scanner has no LED indications, beeps, or scan illumination. What should I do?
The power may be off. Please check the power connections.
Q. The scanner is on but the motor is not rotating and barcodes cannot be read. The LED is intermittently flashing. What should I do?
The scanner has entered sleep mode. Place an item within the scanner’s motion detecting area and move it back and forth or left and right to wake up the scanner.
Q. The LED is flashing in alternate colors. What is happening?
This indicates a power failure. Please check and see if the power is properly connected
Q. The LED shows steady color (yellow/red/green). What does it mean?
This indicates a scanner failure. Please power off the unit immediately and return it for repair.
Q. After updating the firmware, the scanner beeps twice and then the laser stops working. What should I do?
Please restore the original firmware or update the firmware again. If the problem persists, please return the unit for repair.
Q. How do I increase the Inter Character Delay time for my scanner via USB (HID) connection?
Inter Character Delay is not supported via USB connections but to delay the time you may set the scanner to International keyboard (ALT method) to reduce the transfer speed.
Q. How do I get scanners to ignore Caps Lock and send the exact characters on the barcode?
Please refer to the Programming Guide and set the scanner to International Keyboard mode (Alt-method).
Q. How do I test the Enable and Disable reading functions via RS-232?
You can test the functions using the HyperTerminal in Windows. Press “Ctrl + O” for Disable scanning or “Ctrl + N” for Enable scanning
Q. Do I need a special cable to use the USB Virtual COM interface?
No special cable is necessary to use the USB Virtual COM. To use USB Virtual COM, please refer to the Programming Guide to change the interface settings to USB Virtual COM.
Q. The scanner makes the reading sound but nothing is showing in Notepad. Do I have to install any driver or utility to make it work?
Notepad does not support receiving data from RS232 port. Please use “Hyperterminal” or other similar software instead.
Q. How do I set up the scanner with no configuration tools?
Please download the User’s Manual or contact us to send it to you.
Q. My scanner does not work on Linux/Windows Vista/Windows 7. What should I do?
Please upgrade the scanner to the latest firmware.
Q. When using the keyboard wedge interface, the data transmission is slower than usual. Why is that?
The system may not be compatible with the international ALT method. Please set the language property suitable for your keyboard.
Q. Do your handheld scanners run in Windows CE or XP?
The scanners will work on any operating system with USB (HID-Keyboard), RS-232C, or Keyboard (PC AT/PS2) interface.
DOWNLOADS
Payment Terminals
Thermal Printers
| Document Title | File Size | Region | Language | Date Added |
|---|---|---|---|---|
 CMP-10 | 11.7 MB | International | English | 05/11/2015 |
| CMP-10 User’s Manual | 1.2 MB | International | English | 20/08/2015 |
| DPP-250 | 3.9 MB | International | English | 05/11/2015 |
| DPP-250 User’s Manual | 25.9 MB | International | English | 20/08/2015 |
| DPP-250 Developer’s Manual | 2.6 MB | International | English | 20/08/2015 |
| DPP-255 | 7.7 MB | International | English | 05/11/2015 |
| DPP-450 | 8.8 MB | International | English | 05/11/2015 |
| DPP-350 | 5.1 MB | International | English | 05/11/2015 |
| DPP-350 User’s Manual | 17.3 MB | International | English | 20/08/2015 |
| DPP-350 Developer’s Manual | 1.1 MB | International | English | 20/08/2015 |
| DPP-255 | 7.7 MB | International | English | 05/11/2015 |
Thermal Printers
| Document Title | File Size | Region | Language | Date Added |
|---|---|---|---|---|
| LineaPro 6 | 6.3 MB | International | English | 05/11/2015 |
| LineaPro 5 | 3.9 MB | International | English | 05/11/2015 |
| InfineaTAB mini | 5.4 MB | International | English | 05/11/2015 |
| InfineaTAB 4 | 6.5 MB | International | English | 05/11/2015 |
| BluePad-50 | 3.1 MB | International | English | 05/11/2015 |
| BluePad-500 | 3.6 MB | International | English | 05/11/2015 |
| DRD-10 | 3.1 MB | International | English | 05/11/2015 |
| DRD-50D | 4.6 MB | International | English | 05/11/2015 |
| DRD-100 | 9.6 MB | International | English | 05/11/2015 |
| MRD – 05 | 3.8 MB | International | English | 05/11/2015 |
| MRD – 10 | 3.8 MB | International | English | 05/11/2015 |
| BluePad-5000 | 6.8 MB | International | English | 17/03/2016 |
Mobile Printers
| Driver Title | File Size | Region | OS | Date Added |
|---|---|---|---|---|
 Datecs Java SDK for DPP-450 Receipt | 4.37 MB | International | Android / Linux / Windows | August 21 2015 |
| Windows Printing SDK for DPP-450 Receipt | 126 KB | International | Windows | August 21 2015 |
| Printer Utility for DPP-450 Receipt | 522 KB | International | Windows CE / .NET / Mobile | August 21 2015 |
| Printer SDK for DPP-450 Receipt | 51 KB | International | Windows CE / .NET / Mobile | August 21 2015 |
| Datecs Non-fiscal Printer Driver for DPP-450 Receipt | 63.9 MB | International | Windows | August 21 2015 |
| Datecs Java SDK for DPP-450 Label | 4.37 MB | International | Android / Linux / Windows | August 21 2015 |
| Windows Printing SDK for DPP-450 Label | 126 KB | International | Windows | August 21 2015 |
| Printer Utility for DPP-450 Label | 522 KB | International | Windows CE / .NET / Mobile | August 21 2015 |
| Printer SDK for DPP-450 Label | 51 KB | International | Windows CE / .NET / Mobile | August 21 2015 |
| Datecs Non-fiscal Printer Driver for DPP-450 Label | 63.9 MB | International | Windows | August 21 2015 |
| Datecs Java SDK for CMP-10 | 4.37 MB | International | Android / Linux / Windows | August 21 2015 |
| Windows Printing SDK for CMP-10 | 126 KB | International | Windows | August 21 2015 |
| Printer Utility for CMP-10 | 522 KB | International | Windows CE / .NET / Mobile | August 21 2015 |
| Datecs Print for CMP-10 | 63 KB | International | Windows CE / .NET / Mobile | August 21 2015 |
| Printer SDK for CMP-10 | 51 KB | International | Windows CE / .NET / Mobile | August 21 2015 |
| Datecs Non-fiscal Printer Driver for CMP-10 | 63.9 MB | International | Windows | August 21 2015 |
| Datecs Java SDK for DPP-250 | 4.37 MB | International | Android / Linux / Windows | August 21 2015 |
| Windows Printing SDK for DPP-250 | 126 KB | International | Windows | August 21 2015 |
| Printer Utility for DPP-250 | 522 KB | International | Windows CE / .NET / Mobile | August 21 2015 |
| Datecs Print for DPP-250 | 63 KB | International | Windows CE / .NET / Mobile | August 21 2015 |
| Printer SDK for DPP-250 | 51 KB | International | Windows CE / .NET / Mobile | August 21 2015 |
| Datecs Non-fiscal Printer Driver for DPP-250 | 63.9 MB | International | Windows | August 21 2015 |
| Datecs Java SDK for DPP-255 | 4.37 MB | International | Android / Linux / Windows | August 21 2015 |
| Datecs Non-fiscal Printer Driver for DPP-255 | 63.9 MB | International | Windows | August 21 2015 |
| Datecs Java SDK for DPP-350 | 4.37 MB | International | Android / Linux / Windows | August 21 2015 |
| Windows Printing SDK for DPP-350 | 126 KB | International | Windows | August 21 2015 |
| Printer Utility for DPP-350 | 522 KB | International | Windows CE / .NET / Mobile | August 21 2015 |
| Datecs Print for DPP-350 | 63 KB | International | Windows CE / .NET / Mobile | August 21 2015 |
| Printer SDK for DPP-350 | 51 KB | International | Windows CE / .NET / Mobile | August 21 2015 |
| Datecs Non-fiscal Printer Driver for DPP-350 | 63.9 MB | International | Windows | August 21 2015 |
DOCUMENTS
Latest Documentation
| Driver Title | File Size | Region | OS | Date Added |
|---|---|---|---|---|
| BlueCash-5000 | 238 KB | International | English | 18/01/2024 |
| BlueCash-05 | 264 KB | International | English | 18/01/2024 |
| BlueCash-500 | 305 KB | International | English | 18/01/2024 |
| DAKT-50 | 352 KB | International | English | 20/02/2024 |
| KMH-50 Plus | 248 KB | International | English | 22/02/2024 |
| KMH-55 | 247 KB | International | English | 22/02/2024 |
| LP50H_EN | 369 KB | International | English | 26/02/2024 |
| DKS-500 | 268 KB | International | English | 26/02/2024 |
| DKS-500_with_Stand | 260 KB | International | English | 11/07/2024 |